DNP, NP-C, FAAN, FAEN
Chair of the Board; CEO, MedExpress; SVP of Telehealth & Innovation, Optum Health
A healthcare change agent with over 25 years of experience designing, implementing and optimizing the health care delivery system using digital health tools and technology. She is the SVP of Telehealth & Innovation for Optum Health, where she is focused on modernizing the care delivery organization using digital health tools and telehealth. She most recently led clinical operations for Amazon Care, a healthcare initiative for Amazon employees and their families. Before joining Amazon, she designed and launched a national solutions center for patient access, virtual care, and care coordination for Ascension Health. She has a proven track record of delivering successful programs at scale that improve health and save money. She continues to integrate new technology into the care delivery model in order to deliver the most effective and efficient operating model. She is an adjunct faculty member in Population Health at the Dell Medical School at the University of Texas-Austin and at the University of Washington School of Nursing.
Henderson thrives with complex challenges and consistently delivers results that exceed expectations. She is known for her ability to execute and sustain these models in advance of them becoming an industry standard as evidenced by her first launch of a telehealth program in 2003 which is recognized as one of only two of HRSA’s Centers of Excellence. She is resourceful, collaborative and known for her creative solutions that engage patients and empower clinicians. She has testified before multiple U.S. Senate committees and given numerous presentations across the country, including a TEDx, to advance telehealth policy and share innovative new models of care.
A few of her other leadership roles include service as an executive board member for the American Telemedicine Association; AAMC Telehealth Committee member, ANA co-chair for Committee on Connected Health and NQF Telehealth Committee. She is a Fellow in the American Academy of Nursing and the Emergency Nurses Association.
Henderson received her Doctorate of Nursing Practice degree from the University of Alabama at Birmingham where she was recognized as the 2019 Distinguished Alumna from the School of Nursing. She maintains national certification as a family and acute care nurse practitioner.